Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
"New journey to meditate ..."
Hello Mr. Tu,
We returned from our trip after a long flight to Belgium.
Superb trip, very well - orchestrated, a success to begin again with the discovery of the ethnic minorities of the north, the city of Angkor and to finish a week of rest in Hoi An or Phu Quoc
New trip to meditate ... If a new experience is born it will be with AUTHENTIK VIETNAM.
And please help me say hello and thank to our friend, Khai.
"All your little attentions that have satisfied us and made us happy!"
Hello Mrs. Lynda,
We also thank you for this trip and all your little attentions (take our news during the trip and gift memories of your beautiful country, not to mention your present enamel that makes us very happy) that we are satisfied and pleased!
Just a small point that we would like to suggest, although our stay has gone wonderfully well, we would have liked to have dinner with people and not just have dinner or lunch at home, but this may not be the custom at home and can not be that it is a desire to generalize for all.
I explain, at home when we are welcomed at the people we have a tradition of eating at the same table as them, we find it more friendly and warm!
I still remember that we appreciated the warm welcome and warmth of the people who welcomed us into their family.
We also wish you a very good health and a good continuation, we will not hesitate to come back to you for our next stay in Indochina for your involvement, your follow-up and the quality of your services!
Jimmy and Jackie
"We really appreciated your kindness, your smile"
Hello Vietnamese friends,
I would like to thank you on behalf of our small group of 4 French tourists. We really appreciated your kindness, your smile. Thank all your team, especially your staff in Hanoi who welcomed us with their kindness and friendliness. Thanks to your team, guides and drivers, we had a great trip. Wonderful days at Authentik Vietnam.
"A welcome gift for everyone upon our arrival"
All our tour was organized by Authentik Vietnam according to our desires of visits, our choices of hotels, they gave us precious advices, asked us our opinion and were totally adapted to our desires.
Private tour with driver and French guide, from the first day to the last, everything went perfectly. Vanessa, who helped us with this project, regularly asked us if we were satisfied. The team goes even further by helping us understand the language to choose care, Vanessa provided us with descriptions and rates and booked for us. The guides helped us find the souvenir gifts, crafts or specialties that we wanted to bring back, they even stay with us for boarding formalities at the airport. Dung, our guide in the center had left us his mobile number, so that we can call him from the restaurant he had advised us so that he helps us on the choice of dishes. The organization was really impeccable and attentive. A welcome gift for everyone upon our arrival, tea and fruit were served when we met office team just before we left.
All your team are very professional and very kind. Do not hesitate to contact them, you can have confidence in the team and the assurance that your trip will be as successful as ours.
"A dream itinerary with Authentik"
We are returning from a journey for almost a month in Laos, Cambodia, and Vietnam which we had entrusted the organization, Authentik Vietnam.
Knowing that we wanted to avoid the places invaded by too many tourists, they have prepared a dream itinerary with very good hotels and very competent guides.
We were well located in the heart of local life, discovered unusual places, and immersed ourself in the reality of the country.
All of these were organized by Internet, with a lot of availability on the part of the agency and immediate answers to our mails.
With the price much lower than what was proposed by the French agencies, in private stay, with driver and guiding individuals, which leaves a great latitude of organization.
No bad surprises, and on the way back, the feeling of having made a wonderful trip was filled my mind.
"A “must have” tour operator."
A “must have” tour operator to make your trip to Vietnam and Southeast Asia success.
On several occasions and with great satisfaction, I used the services of Authentik Travel as well as visit the unmissable sites in Vietnam and Cambodia with high quality services. Also visit more less touristic sites, meet the ethnic groups in their villages, in the markets even cross the hills in the north, visit the center of the country far from the beaten tracks…
The particularity and the strength of Authentik Travel is to offer the tailor made trips that really adapt to your desires as well as your budget… There is always a solution!
I remember having a night train or sleeping in a village instead of the hotel.
My last trip? In Oct/ November 2016 in Mai Chau and Dong Van the region of Black H'mong… Once again, I could appreciate their perfect knowledge of the country… not only mention to their nice smiles and an availability of the French speaking team that I have a great pleasure to meet them in Hanoi.
"Very Professional Organization"
We have traveled for 2 years in a row with Authentik Travel and we were happy for choosing them.
From the first contact to boarding on the plane back home, everything was perfect.
We noticed from the first contact that we were dealing with serious people; they even provided us a maps of airport of arrival to guide us to the visa counter.
They quickly understood what kind of tour we wanted to do and during the trip, everything was exactly with our expectations.
The guides were very knowledgeable and available.
Great professionals. Highly recommend.
"The Beauty of Vietnam and the kindness of people"
We had a fantastic week with our guide Tinh and our driver. We left from Saigon and we went south, Cantho and Chau Doc…
We made a fantastic discovery of landscapes and local life style. We wanted to see and understand how people live in the countryside and to join in daily life with them. We have visited the market, cooked with locals, biked, boated on a small channel.
I recommend this travel agency and private tours. It allowed us to go to places that we would never have visited before. I will take the agency for our future trip to Cambodia for sure. Thank all the team.
"An essential local agency"
We had a forgettable private 21day trip for 2 to Vietnam and Angkor organized by Authentik Travel Vietnam.
Thanh was our very responsive travel consultant and together with her, we developed our trip that suited us. We had the pleasure of meeting her and the team in Hanoi office.
We visited Sapa region, Hanoi, Halong Bay, Hoian, Saigon and Angkor. The transportation ( planes, train, junk) were perfectly organized. The different drivers were well chosen. Our guides were friendly and enlightened us on many points of Vietnamese culture.
The hotels, chosen by Thanh, were perfect as well as the restaurants where our guides took us.
Thank you for your flawless organization with a warm contact. We fully appreciated the culture and kindness of Vietnamese, we loved it.
The choice of this travel agency was made on 2 criteria: French speaking and the responsiveness of the precision answer to all our requirements.
An important clarification, we were 4 including my wife in wheelchair that is the reason why we wanted to go through a local agency.
Our trip lasted over 3 weeks. 2 weeks met our expectations and 1 week did not fully correspond to our desires due to the hotel location, accessibility to destinations in Phu Quoc Island.
The agency reacted to the problem of location by allocating a car transfer every day. But it was too late.
I think the main reason for this problem was a change of travel consultant, the trip prepared by 2 consultants, probably missing information during their exchange.
Unfortunately, the first two weeks were perfect.
The last point is that the authenticity put forward by the agency in term of marketing is not found enough during our trip, most of the time we were on classic Vietnam.