clients' reviews

Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.

These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.

Most of below comments are on where our clients show their satisfaction for your reference.

Once again, thank you for your choosing Authentik Travel!

4.9/5 Calculated on the opinions of our customers on Facebook
397 reviews from our community

"A superb trip organised by Authentik Vietnam!"

We trusted Authentik Vietnam and we were not disappointed!

Everything was perfect: the discovery, the guides, the drivers, the organization, the meals... Totally everything!

We met our contact at the Hanoi agency and greeted the rest of the team.

You can put your trust in them on a discovery trip!

Feb 8, 2020

"A great experience"

It's a 6-day tour in the north in private, and 2-day tour in Lan Ha Bay in a group.

It was the first time that we did business with an agency to prepare our stay, a destination off the beaten track, and we were not disappointed.

Thao was very quick and attentive during communications before our arrival, she welcomed us at the agency as distinguished guests and entrusted us to a patient and careful driver as well as a French-speaking guide, punctual, pleasant and knowing his country so well.

We recommend unconditionally.

Feb 6, 2020

"3-day tour in Mekong Delta"

I have a very nice experience with Authentik Vietnam to discover the countryside of South Vietnam.

It's a very nice organization with a perfect bilingual and professional guide.

Feb 6, 2020

"North West of Vietnam"

A great 3 week trip with Authentik Vietnam.

Visit Hanoi: Vietnam Museum of Literature, pagoda, super interesting Vietnam Museum Of Ethnology and Women's Museum.

Have the evenings with ethnic groups for 3 weeks. The driver and tour guide are extremely professional.

Feb 4, 2020

"Fantastic services, attentive to details, authentic experiences!"

My family of 7 pax, including 2 elderly 70 and above, 2 children 9 and 15, had a wonderful experience with Authentik last week. Our first stop was at Authentik's office where we were given a warm welcome and got to meet the various staff who helped us arrange our trip. Hoang Dinh helped us plan a 7 nights IT that covered Halong Bay, Cao Bang (Ban Gioc Waterfalls) and Ba Be Lake. He answered all our concerns prior to the trip, including sending pictures of accommodation and the sights we would be seeing.

The driver Diep assigned to us was careful on the snaking mountain roads, and our guide Tien was most informative, attentive and accommodating to our needs. We enjoyed staying at homestays and boutique hotels and eating authentic Vietnamese food at local restaurants. Other than the sights of waterfalls, caves and lakes, we enjoyed Tien's guided walk through a local village.

More than anything, we felt we had a taste of authentic Vietnam with Authentik, and enjoyed every moment of it. Thanks to all the staff for helping us arrange this fantastic trip!

Dec 26, 2019

"The best trip we have had"

Simply amazing was our trip all thanks to authentik and Chu Anh who assisted with all our bookings!! We had a wonderful trip with a lot of specials and surprises along the way which helped make our trip very memorable. We plan on going back to Vietnam and do a more comprehensive tour and authentik is our go to tour operator!!

Dec 18, 2019

"You will not regret working with her"

I truly am amazed by the great detailed work by Chu Ahn. She was willing and quickly available to answer any of my questions since we never met until after I finished the trip. Everything was nicely handled and prepared. I didn’t have to wonder or worry. She is passionate and kind and hospitable and skilled. You will not regret working with her for your travels in Vietnam.

Dec 12, 2019

"Reliable tour agency"

I would like to thank Anh Chu for the excellent planning service for my 7D6N Vietnam tour. She has been very prompt in replying emails and whatsapp messages and this gave us confident in choosing Anh Chu and her company. She is flexible in accommodating our special requests and also multiple times of changes that we made. We are lucky to have Anh Chu to help us with our stroller that we have forgotten to claim from the airport belt and the problems was solved instantly within 2 hours. I was amazed by the extra mile she took to travel down to the airport with us. Feeling so grateful and thankful to Anh Chu.
After all, it was consider a smooth journey for us despite changing of tour guides as much as 3 times. However, we are glad that we have changed to a better guide in fact to end our journey in Vietnam pleasantly.
If you would like to have a Chinese speaking tour guide, you can request for Phuong. She is a person full of smile and laughter. She is knowledgeable and caring too. We are glad that Phuong is able to guide us for the last 3 days. She is willing to spend time with us to ensure that we are familiar with the places before she leave us on our own. She is the most responsible guide as compared.
She will take care of the last person in the group to ensure that everyone is able to follow the walking pace. She took extra care to make sure that my two kids are fine and comfortable. Overall, our group is very blessed to have Phuong as our last guide.
With Phuong, there is no regret to visit Vietnam and we are able to end our journey in Vietnam pleasantly.

Dec 10, 2019

"16 Day Bespoke Adventure"

We are 4 adults in our 50’s and looking for an adventurous holiday exploring the sights of Vietnam. We chose Authentik as they provided an excellent draft itinerary which they adapted effortlessly.

The entire trip was beautifully organised with each guide providing outstanding service. Our drivers and hotels were excellent and due to adverse weather some changes were required mid trip that Anh Chu our Authentik advisor managed proactively and positively.

We were made very welcome at the Authentik offices when we visited and treated to tea and fruit. We would strongly recommend Authentik, everything about our trip from start to finish was arranged fully for us, the guides were friendly, good spoken English, excellent knowledge and we were taken to beautiful villages and met lots of local people that we would have missed had we arranged the trip ourselves.

We travelled by minivan (just the 4 of us), plane, overnight train, boats (including speed boat!) and trekking Would definitely use Authentik again if we return. Definitely a 10/10 experience.

Oct 26, 2019

"We loved our time in Vietnam"

A fantastic 17 days in Vietnam organised by Candy and Anh from Authentik Vietnam travel and many thanks for a wonderful trip. We loved our time in Vietnam. The itinerary was excellent and gave us many diverse activities and places to visit, From busy Hanoi, to the peace and tranquility of Pulong Nature reserve (a must), to the rice paddies and Tram Coc river in Ninh Binh, and then to the beauty of Halon Bay and the wonderful experience on board the Pearl Junk.

All the hotels were excellent and in great situations, with the old town and major attracrions being within walking distance
Our guides were excellent throughout, they were knowledgeable, friendly and gave us amazing service. The car was very comfortable and the drivers all excellent.

We loved the Vietnamese food and really enjoyed trying all the different dishes, salads and fruits. The street foodie tour on the back of students motorycles was fun and very different, definitely an activity to include.
It was great meeting the Authentik team in Hanoi, who even went to the trouble of giving us all a small gift.

I can highly recommend them and was most impressed by their personal attention, prompt responses and very professional approach. A definite for anyone wanting to use a travel company to plan thier trip. I will for sure recommend their services to friends and family

Sep 22, 2019