clients' reviews

Excellent trip!

Perfectly organized, very good responsiveness. For a trip from north to south and plus a visit to Angkor for a group of 5 persons.
We were so pleased that we asked Authentik Travel to organize trip for us to Burma.

Philippe B,

Comment from Tripadvisor

Exceptional trip!

We wanted to make a family trip out of the ordinary and leave us unforgettable memories, we were not disappointed. We traveled from the north to the south of Vietnam. It is so beautiful. We are very pleasure with this.
Authentik Travel is a professional travel agency that makes every effort to ensure that you are 100% satisfied. Everything is organized perfectly. They take care of you so that you have nothing to worry, just appreciate the beauty of the landscapes and the riches of culture. We particularly appreciated the visits out of the touristic places.
Nothing to say about the choice of hotels, tour guides and drivers.
A big thank the Authentik Team who allowed us to spend a fortnight out of the ordinary. We will use their services again for our next holidays

Isabelle
Boulogne-Billancourt, France.

Comment from Tripadvisor

A busy day for Saigon city tour.
I sent an email from Paris to the travel agent Authentik Vietnam, they are very responsive and gave us good advices.
Our French speaking guide – Mr Khoa was very fluent in French and well educated.
I appreciated his kindness and he understood what I was interested in.
I highly recommend this Agency for its responsiveness and their confidence put in their clients.
No payment required for the booking of driver and tour guide, just pay on arrival.

Yayabru – Paris, France

Comment from tripadvisor

Hi Van, 

Sorry about this delayed message.  I was busy.  Our trip was memorable thanks to you.

Our tour guides Mister SPRING in Yangon was outstanding, ZAW ZAW in Mandalay very nice, MOMO our trekking guide very helpful then NONOKO was adorable and very good.  Our drivers were very careful and helpful also, and very clean.
We came back with a lot of good memories, only 3500 pictures and 3 hours video.  We love your country. We meet a lot of very nice people.
As for the Hotels.  You must void ALPHA HOTEL, the rooms are too old. 
The staff was very helpful. The other hotels were nice, no complains. 
We did not have our lunch and dinner on Sept 26 during our trekking and at the hotel in Inle lake as our program said. Mister Spring refund us in Yangon. No problem.
Many thanks for your services.  We will give your business address to our friends. Take care.

Best regards,

Nadyne and Robert ZAFRAN 

Dear Hoang,
Our trip was educational, memorable and full of great photo opportunities.
 
The guides were good, and we especially liked the one in Saigon...Thien? Can't remember the spelling of his name. Pho Lone in Inle Lake had a wonderful, calm demeanor with excellent explanations.  These were two of our favorites.
Each guide had good knowledge and was willing to adjust itineraries to fit our needs and requests.  Our only comment is that at times with two of the guides, it was difficult to understand their English.  I am sure they probably also had trouble understanding us. 
 
The drivers were courteous.  With the exception of the driver in Hanoi who drive us to Halong Bay, riding with each of the other drivers was pleasurable.  Our driver to Halong Bay drove too fast, constantly used his horn and was consistently trying to pass other vehicles.  It was a most unpleasant three hour ride, and at one point, Ted had to ask him to slow down.  We noticed that when the guide was in the car in Hanoi, he was a much calmer driver.  
The hotels were well selected, with good to great breakfasts, and comfortable rooms.  
Thank you for being attentive to our itinerary.

Best,

Laura Lee Chandler

Dear Mr Hoang Dinh,

Already over a week passed since we've came back from Vietnam, but our fond memories are still fresh 
and we still share our experiences with friends and family!
It was maybe a short  trip, nevertheless – full of vibrant beauty of life, people, nature, history . . . . wow. . . 

Thank you for providing so smoothly running, professional, safe, pleasant and thrilling experience!
And -  it was a real pleasure to meet you personally as well as visit your office and see so many happy faces there!

We would like to take this opportunity to thank you for a great holiday we had in your fascinating country!
We wish you all the best in your personal life as well as in your business! 

Warmest regards,

Jolanta and Andrew

Dear Mr. Van,

I apologise for not responding sooner. Karen and I had a wonderful time. I have been to Alaska, the Caribbean, Europe, South America, China and Thailand and this tour was the best by far. Karen had never been overseas before and she had a wonderful time. We both liked the scenery, the hotels, the food, the guides, the people. tour layout, the transportation. All were excellent! The weather was great, while we were there the weather back at our home was 2 weeks of extreme cold and lots of snow. We were late on the last leg of our trip due to a blizzard. The hotel upgrades were special. I loved all the different food but the Parkview restaurant at the Sapphire was my favorite.
If anyone is planning a trip to Indochina I will recommend Vietnam and your organization.

Gary and Karen

P/S: We took over 1250 pictures.

Dear Hoang,

I would like to thank you and your company for organising such a brilliant trip for myself and my granddaughter.
Everything went according to plan and the whole trip was even better than I imagined. The hotels were great too.
I am so pleased that I have finally been able to experience Myanmar.

Thank you again, 

Julie Targett

Dear Mr. Hoang,

Mrs Medoff & daughter returned to Hawaii yesterday.  She said that your tour people took very excellent care of her & that they had a wonderful, wonderful time.
I want to thank you very much for the good arrangements.
Please extend our gratitude & satisfaction  to ALL of the guides who took care of the Meodffs.  

I also appreciated your excellent customer service and for responding to my
many requests always right away.
I hope to visit Vietnam soon& will contact you to make the arrangements.
 
(Ms.) Theo Fujiyoshi
Associated Travel - Home Office   

Dear Mr. Hoang,

We just wanted to thank you for a wonderful holiday!  We were so pleased with every aspect of our tour.  
You, all of your tour guides, drivers, and your partners provided us with such great customer service.  We are also glad we took your recommendation of not upgrading the hotels.  Every single one exceeded our expectations and were first rate.  All of the (included) meals were great and provided a good sampling of the different kinds of local food.  

During the tour, we never needed to worry about anything.  Your guides were very professional and were outstanding at providing great background and historical information in each of the different locals.  The guides and drivers always made sure we didn't forget anything, especially our belongings.  Someone was always there to pick us up, check us in, and shuttle us wherever we needed to go.  Your drivers were very conscientious and we always felt very safe on the many roads and highways we travelled, especially given all of the traffic!

The itinerary you put together for us was fantastic.  We took in so much during our 21 days.  There was never a dull moment.  
We think a special commendation should be given to two of your guides:  Tran, in Hanoi, and Saem, in Phnon Penh.  Tran was the first person we met upon our arrival and his abilities as host and tour guide gave us great confidence that we had made the right decision in choosing Holiday Indochina Tours.  Seam provided us with so much historical and cultural information sprinkled with his own personal family experiences.  This made it so much more "real" for us.

Again, we cannot thank you enough.  Please feel free to use any or all of this for your customer reviews.

John & Frances Bolaris