clients' reviews

Traveling with two curious kids is not always easy, but Authentik Vietnam made it seamless. From the puppet show in Hanoi to the cooking class in Hue, every day brought something new and exciting for them. We especially appreciated the time spent in a village homestay where our children could interact with local kids and learn how to make rice paper. It was not just a vacation, it was a life lesson.

1. Positives - you are very professional, responsible and reachable. Whole itinerary was done with utmost care and as per what I have asked.  Food selection were as per plan. Hotel selection and rooms were all good. Bus was comfortable. I believe, the selection of the Vietnamese food was good for who do not eat all kinds of meat. Breakfastat hotel was also good per local standards as it has to cater all kinds of guests. And, Tuyen the guide at Danang was excellent, proactive and highly efficient.

2. Things to improve - Guide at Hanoi should have been more proactive and need improvement. He did not accompany us in the Cave in Halong bay. Also, we missed the kayaking/bamboo boat ride as he didn’t inform us of the time required for each activity. Agree that there was queue to enter the cave, but it should be him who should be tell us that, we may miss an activity if there is a delay. There were 3 person disappointed especially for missing the kayaking. This was the common judgement from the group. In the restaurant in hoi an, the veg soup had egg. Not an issue, but there may be groups who are very strict on food. Also, we see many shop sellers in the old quarter market arrogant and not interested to sell or negotiate at all, but in the night market in danag, it was very much lively. These are minor but can be taken with a positive approach.

Hi lien
We have had the most memorable holiday we are sad to be leaving, but we have many wonderful memories to take home.
Thank you and your team for making this possible
Looking forward to your email, we will be very supportive of your company
Rob,Chris, Heather, and Andrew

Hello Lien,
Here is our feedback from our fantastic trip to Vietnam.

1.    Central services and booking.

The booking process was very good and smooth. The communication, especially with you, has been very good and efficient. Always adapting to our needs and requests with a high service level. 
Documentation and payments have been easy.

2.    Transport. 

The driver and car from Halong to Hanoi airport was correct and ok. Arrived on time and got us to the destination.

Domestic flights worked good, just a bit unlucky with the delay from Saigon to Hanoi. But that is not your fault. 

The driver in Saigon to Ben Tre the same, ok and on time even though we have some traffic jams.

Our last driver, Tang, was fantastic. Very nice car for the route we did and Tang did an outstanding job. Gave all the extra service you can imagine and helped our tour guide in very many situations were you could tell the guide was a bit lost. Always looked after us, made sure we had everything we needed. All our credits and recommendations to Tang.

3.    Tour guides

The guide in Saigon for our day in Ben Tre was very average, felt uninterested and lost. Missing directions and where the different places where.

Andrew, is new and unexperienced, but does as good as he can. He will learn with time and experience. Tang helped him out in a very good way. I would only give him one advice, you should not ask clients for a tip if you are happy with the service. That will come automatically. He did twice. 

4.    Activities

Vintage Jeep tour in Hanoi was a great experience with a very nice guide. We visited several interesting sites topped with an invitation to a local old ladies house for a chat. The food was different and very tasty.

After dark Vespa tour in Saigon another fantastic night with a very professional guide. She did everything she could to make us feel good, and did the extra small things.

Boat trip and biking in Ben Tre. The guide was very average, and I would not recommend the activity. A total of over 7 hours(round trip) in a car to experience a 200 meter canoe ride, a 20 minutes bike ride on old and average bikes and then a boat trip with a stop at a very touristic coconut bar. The boat trip was boring and felt long.

The lunch with the elephant ear fish was good, but the rest of the day felt as a bit of waste of time. Would rather had spent the day in another way.

I would recommend to spend 2-4 days in Saigon, we really enjoyed it.

Mai Hich and homestay.

Even if it’s a long drive, it is worth it. Very good driver and a nice car makes it easy and comfortable. We stopped by the road and a had a nice and local Pho. The homestay was a nice experience and the bike ride was very nice.

Eo Ken and the walk down the rice fields was just spectacular, a very nice experience. And then Tang topped it with picking us up down in the village so we did not have to walk up. Thanks.

Interesting to see the bamboo water wheels, but we could have dropped the bamboo rafting. 

Staying at Pu Luong Natura was great, a beautiful “hotel” with stunning views. And it was nice to be able to invite Tang and Andrew for a dinner with us at the hotel. Getting to know a little bit more about them personally. 

Trekking in Thai ethnic villages was another nice day of walks in the jungle. We really enjoyed these days in the bush. A longer afternoon and night relaxing at Pu Luong was a good choice.

Ninh Binh

We did Trang An first witch was a very good choice, not to busy and crowded. When we finished it was packed. So that was a good choice from Tang. The boat trip was beautiful and interesting.

Bai Dinh Pagoda was ok, but maybe not what we would do again.

We had a very nice dinner again that night with Tang and Andrew, thank you very much for the invitation.

Le Clos du Fil Hotel was very nice and with a good location in the city.

The last day we did the 500 steps up to the Buddha witch was a nice way to end our trip.
5.    Meals

In general we have had many nice meals included, but we would have liked to be able to choose more from the menus instead of having the guide doing set menus with every meal.
The lunch at Trang An was not good, so you should look at other options for lunch there.

In general we have had a fantastic trip and would recommend you and Authentik highly to any going to Vietnam. Even if we never met personally you have been very helpful and “close” to us during the whole time, so thank you very much. It makes us feel secure and taken care of. Would like to highlight Tang, an excellent person to have on your team. He definitely goes the extra mile for the client.

Happy to fill in more information and feedback if you need.
 

The motorbike loop in Ha Giang organized by Authentik Vietnam was the most intense experience of my life. The landscapes are breathtaking, and the encounters with the Hmong people moved me deeply. Perfect organization and passionate guides!

My visit to Hoi An with Authentik Vietnam was truly captivating. The lantern-lit streets, ancient architecture, and delicious Vietnamese cuisine made my journey extraordinary. The guides were knowledgeable and welcoming, turning my holiday into memories I will cherish forever. Highly recommended!

From trekking through the karst peaks of Dong Van to sharing tea with a Red Dao family, every moment felt genuine. The itinerary was flexible and well-balanced, with plenty of time for photography and reflection. Our guide, Quan, had deep knowledge of local traditions and always made us feel welcomed. I returned home not only with stunning memories, but with a true appreciation for Vietnam’s northern highlands.

The landscapes were breathtaking — especially in Dong Van and around Ban Gioc Waterfall — but it was the people and stories that stayed with me. I spent three nights with a Tay family, learning to cook over a wood fire and listening to folk songs. My local guide, Mai, brought everything to life with grace and patience. This trip wasn’t about rushing from site to site; it was about presence. I left Vietnam filled with gratitude and a deep connection to its land and people.

This wasn’t just a trip, it was a revelation. From historical Hanoi to the lantern-lit evenings in Hoi An, and the quiet majesty of Non Nuoc Pagoda, everything was planned with care and sensitivity. I had private guides who were not just knowledgeable, but also genuinely enthusiastic about sharing their culture. I loved how the itinerary included both famous sites and hidden gems — small mountain villages, local workshops, and even a Buddhist ceremony at dawn. It was emotional, educational, and beautifully personal. I’d recommend Authentik Vietnam to any thoughtful traveler.

From sipping egg coffee in a hidden Hanoi café to cooking fish in banana leaves with a family in the Mekong Delta, every day brought a new flavour and story. The itinerary was well-paced, mixing vibrant cities like Hue and Hoi An with quiet, off-the-beaten-path villages. The guides were incredible — always ready to share insights and small details that brought everything to life. I returned home not only full of memories, but with a deeper understanding of Vietnam’s rich heritage. I’ll be back, for sure!