clients' reviews

Hello Mr. Tu,

We have resumed our French life and we talk a lot about our trip to our friends.
Great trip, friendly people, delicious food and well located hotels in the city center and comfortable. We enjoyed the first night meal in the small ravioli restaurant where we would not have been alone.

We preferred the north because we were closer to the Vietnamese: meals and bed and breakfast despite the noisy nights with barking dogs, then roosters ... we are not used to it anymore.

Remember to warn the "delicate" guests to bring a sheet or a "sleeping bag" in the mountains.
M Hung explained the culture and the history, we sometimes had difficulties to understand his accent. It was repeated.

The trip to Ha Long Bay was magical: beautiful weather, beautiful sunset and sunrise ...
Hue and Hoi An: visit a little too fast of the imperial city. We enjoyed the Ming Mang Mausoleum, the bike rides and the homestay cooking class. We regret not having planned a stage at My Son.
Some difficulties to understand Khaï

Ho Chi Minh: excellent guide but the program was light, we could have stopped in the rice fields between Cay Béa and Ho Chi Minh.
Very successful trip, thank you to the whole team of Authentik and in particular Hung, Khaï and Phung who watched over us during this trip.

We have already given your references to our friends ...

Sincerely
Alain Autheir
 

Hello,

We want to thank you for the beautiful journey that you organized and that allowed us to visit Vietnam from south to north for a month. We appreciated the flexibility you showed in organizing this tailor-made trip.

The guides, as much in the south as in the center and the north were quite competent. We loved the Mekong Delta and its floating market, bike rides in small villages, visiting Ho Chi Minh or Saigon as southern people still say.

Khay made us discover a beautiful warm family in Hoi An. We experienced some moving moments. What to say about Hue and My Son with our guide really fond of history.

We lived the madness and charm of Hanoi with its old city and the thousands of scooters. What about our night on the privatized junk in Halong Bay, preceded by a scenic ferry trip in Bac Ha.

The last 8 days spent in the mountain region were really off the beaten track and the meetings with people of different ethnicities, unforgettable.
The hotels throughout the trip were adequate, although accommodations to the north were limited. The three nights with the locals were very good, especially in Nghia Lo. In the south, the comfort was limited but the dinner excellent.

A big thank you to the guides, especially to Tuan and the driver from the north who were particularly attentive with us. We see that they love their country. Tuan has always been concerned to check the preparation of meals at the restaurant or at home. Bravo. No health concerns.

You managed to create a beautiful company. There are certainly small things that could be improved, such as asking the guide to validate with the client his tastes for meals but especially the quantity (too much).
Even for these meals included in the benefits, we would have liked to be a little more consulted ...
Thanks again and good luck.

Daniel and Lise
 

Dear Sir,

We have just returned from Siem Reap this day and I would like on behalf of the group to send our thanks very much for the organization of our stay, for the quality of the hotels booked or the meals at the inhabitant or in the restaurants .

We were especially pampered by Mr. Khai, a guide who adapted to our group and made us discover the North of Vietnam from a remarkable angle thanks to his erudition on the one hand and his "input" to the local population. He accompanied us in the Bay of Ha Long- created a good-natured atmosphere during this wonderful week spent with him.

Many thanks also for the gift you were kind enough to offer us.
The rest of the trip went smoothly and the visits to Cambodia were very informative.
We will keep, I am sure, an excellent memory of this stay and will not fail to recommend your agency if the opportunity is given to us.

Receive, dear Sir, 
Our most cordial greetings.
 

Hello ,

We have come back from Vietnam, my husband, my 68 year old father and me. For this first trip of 12 days in Vietnam we preferred to call on a local agency that is attentive to its customers and organizes a trip "turnkey". We chose "Authentik Vietnam" and we were not disappointed at all! Everything was perfectly organized and in accordance with our requests. Mr. Tu, the director of the agency, very kind and concerned about our well-being, welcomed us personally to our arrival in Hanoi and remained in permanent contact with us.

The used cars were comfortable and air conditioned. The drivers was very helpful and drove carefully. The guides, all of them very helpful, spoke French well and gave us all the necessary explanations. A special mention to Hoi, our guide in Saigon who speaks French perfectly. The hotels were clean, well located, comfortable and consistent with the advertised stars.

In short, a great trip and we strongly recommend Authentik agency. Thank you again Mr Dinh and all your team and see you soon for organizing our next trip to Vietnam!

M-A B.

Hello,

I was very satisfied with everything you made for us.
Your kindness, your dedication, your availability, all these qualities will make you undoubtedly a great professional in this profession (your honesty especially) in the future.
We wish you success in all your projects and hope one day to see you again in Paris (I will accommodate you with pleasure not to do that).
We thank you with all your heart.

Leroy 

Hello Ngoc Tu,

After coming back France we still have all the images of Vietnam that accompany us.
We were delighted with our trip. Everything went so well and matched our expectations.
We wish to present our wishes for the New Year of the Serpent to all those who worked on the organization of our trip.

In particular, we wish the drivers who have driven us and the guides who have accompanied us so well by being attentive and available a year of good health, joy and prosperity for themselves and their families. Please send them our Happy New Year wishes, please.

Mrs Kaih in the north, Kaih-Antoine in the center and Tinh in the south knew each in his own way to make us discover some different aspects of Vietnam and Vietnamese and make them love us.

We thank you again for your kindness and hope someday to come back to your beautiful country, and that day we will ask for your help to organize our trip
Thanks again and Happy New Year to you all

Anny and Luc Zicola

Hello,

We have an enduring memory of our trip to Vietnam, and without you, I do not think the experience would have been so diverse and rewarding.
You have shown great sensitivity to our needs and concerns and these qualities have established a climate of trust for the duration of our stay.
I see that the situation for your agency looks good for the coming year and we are happy for you.
Too bad for those who can not count on your great skill as a guide!

Yvon, Diane and Noella

Dear Guide,

A big thank to you for your management of the group and all the logistics.
We had no unwelcome wait during transfers.
You gave us your hand to your country, its inhabitants, its culture, in excellent French.

Thank you for your smile
Thank you for everything!

Hello,

Here we are back in the Paris. Tomorrow, the daily routine will resume with the resumption of work ...

However the memories of this trip will remain long in our minds and in our conversations.
As promised, a small summary of the impressions of the trip ....

What about the organization? Just perfect! 
It corresponded perfectly to our expectations ... I found that my requests were heard and taken into account throughout the preparation phase of the trip ...
Indeed, We had booked the plane since November 2011 ... and started contacting agencies around December and then with the end of the year holidays here and Tet in Vietnam, we restarted our preparations in March 2012 and, the time of the exchanges, to know what one wanted ... etc, we would go towards a proposal when I found the address of Guide Francophone on the internet ...
And there, we immediately found that the exchanges were fast, clear, precise and that, especially, my request to have the possibility to carry out family research while visiting Vietnam (with times and free meals) was heard and taken into account ...
In addition, you had interesting suggestions (like the North off Sapa) .. and always suggested without imposing anything ... It was important for us.
It is these quick and personalized responses that have seduced us ... then having been able to easily get on the phone during my difficulties in making a transfer to your bank account, has totally reassured us.
The support in its entirety:
We feel totally accompanied and appreciated to be able to call for any question we may have and have a listening and an answer right away.
We really enjoyed seeing you before we came back to France and you asked for our impressions of this trip ... This shows the interest you have in those who seek your services.

The guides?
What can we say that we have not already said? ....
We found each of them different but all nice overall ...

For my part, I really appreciated Quang's investment in my family research in Hoang Hoa, your support in my with explanations during our tours of Hanoi 
We invite you to discover Vietnam and a base to understand its culture, its religions, the history and to better approach the rest of the trip. Perhaps we would have the poser more question? But the contact with him, although far from being unpleasant, did not seem to us enough personal or natural for questions to emerge ...
Hanoi, Ninh Binh or Halong Bay and I think it's also a question of personality; a small group like our tendency to be more demanding in the human relationship than a group of 20 or 30 people, especially with a guide who accompanies several days.

We greatly appreciated the skills in the knowledge that in the human relationship of Khai ... We propose to be warned and we knew it would seem "out of the ordinary" compared to others ....
The fact of having made the part of Vietnam (the north with the minority ethnic groups ... the homestays ... the landscapes of dreams) which has a charm with him, a magic moment for all.

For Hue and Hoi An, we tried not to make any comparison with Khai of course and we appreciated Anh Tuan, nice guy who made us discover these sites in a very interesting way. He proposed us activities for the two free days we had in Hoi An but we preferred to lead them as we please between strolls in the old town, making clothes and shoes and beach ... He found us to accompany us to Danang airport for us fly to the central highlands.

At Buon Ma Thuot, we were welcomed and supported by Quoc, a young guide passionate about his region and the vegetation with a very good knowledge of the ethnic groups both from the center and the North. He is very pleasant and full of humor with the dynamism of his age.
As Joëlle pointed out, it would have been interesting to schedule another visit or activity to fill the afternoon after the elephant ride and before our plane at 18h. We had suggested in Quoc the village of Tur which Khai had spoken to us, but it would have been necessary to anticipate with the appropriate authorizations. It is the only small flat.

We then went to Saigon where Truong welcomed us and took charge. After the enchantment of the North, the South (and even the Mekong Delta) seemed very bland.
For my part, I found that there was a real disappointment to make this city without history and so Western after living three weeks actually cut off from the West in authentic places but it was our choice to start from the North. You are not for nothing, of course!
I found Truong very interesting in these explanations and appreciated his availability to help me communicate with my family from Saigon.
However, I have struggled with his direction and omni-present both physically and orally but this opinion is binding only me, of course, and my friends Joelle and Daniel may have another.

Drivers? all very nice and reassuring. We really appreciated the contact with Manh, the driver from the North.

Accommodations? Largely in agreement and even beyond our expectations both hotel and homestay. I admit that the homestay I missed in the second part of the stay. The contact is so warm and authentic!

So here is a recap as sincere as possible on the whole trip.

Conclusion
This trip had for me 2 objectives: to try to find traces of the families of my parents and to know sufficiently Vietnam in its authenticity to want to return there ...
The objectives have been achieved beyond our expectations since I found more than traces of my family: I found a family and I already know that I will come back soon!
We had, moreover, had some "bonuses" with a favorable weather, the possibility to see the hype of the rice, a karaoke party, multiple opportunities to make " sức khỏe", and (should we remember it?) Some defeat card games with Khai! ... you'd have to be very demanding to complain !!!!!

We had the best guide in Vietnam ... .but maybe we would have the pleasure of having his student next time?
In the meantime, I wish you to stay as close to your customers, as much to their listening and especially as listening to their heart ... this is what makes you unique in your genre.

"Cam on" for everything and even short news will please us.

Looking forward to seeing you again,

Maimouna

Hello,

We thank you for your good performance. Yes we are back in France, tired but happy with our trip. The return to life in France is a bit difficult and we are not yet fully recovered from the time difference but it will come. We went back to work very quickly.

We are in the process of writing our little report that we will send you as soon as it is finished  but we will have to be a little patient because we have a lot of work at the moment. Anyway we do not forget you and will come back to you soon.

Send hello from us to your team.
See you soon

Sincerely

Sylvie and Christophe