Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
The choice of this travel agency was made on 2 criteria: French speaking and the responsiveness of the precision answer to all our requirements.
An important clarification, we were 4 including my wife in wheelchair that is the reason why we wanted to go through a local agency.
Our trip lasted over 3 weeks. 2 weeks met our expectations and 1 week did not fully correspond to our desires due to the hotel location, accessibility to destinations in Phu Quoc Island.
The agency reacted to the problem of location by allocating a car transfer every day. But it was too late.
I think the main reason for this problem was a change of travel consultant, the trip prepared by 2 consultants, probably missing information during their exchange.
Unfortunately, the first two weeks were perfect.
The last point is that the authenticity put forward by the agency in term of marketing is not found enough during our trip, most of the time we were on classic Vietnam.