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clients' reviews
Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
4.9/5 Calculated on the opinions of our customers on Facebook
"We really enjoyed the trip"
Dear Lien,
We really enjoyed the trip and all the activities and excursions we did. The guides took great care of us all the time. Special mention for Kien (what a lovely person!) , in Hoi An and Hue, because he knew how to solve the situation of not being able to go or by bicycle, with solvency. In general we are very satisfied with the services you provided us that met our expectations. In any case, in order for you to improve the quality of service, we make the following considerations.
In relation to the pre-trip information, we had a very complete and detailed program, but we thought that if it could be provided in Spanish it would be much better for us! Another point to improve is that there was no mention of two bicycle excursions, as it was later. And it would have been nice to have some more prior information regarding the tips we had to give to guides, drivers and hotels, because we were somewhat clueless in this matter.
In relation to excursions, visits and activities, we loved the Halong Bay cruise and especially enjoyed the Ho Chi Minh City Vespa Tour and the Ninh Binh Excursion. And...there were a couple of visits that did not bring us much, as they were big businesses; the pearl factory and the silk fabric factory; on the contrary, we really enjoyed visiting the small artisans along the trip.
The hotels were very good, as expected, although if we had known that the hotel in Hoi An did not have a lift or air conditioning in common areas we would have chosen another one with these improvements.
We thought the meals included in the program were great, and we really liked the restaurants.
On another note, Ana (our guide in Hanoi), offered to take photos of us with her own mobile phone and said that she would send them to us later, but although we have claimed them by wasap we have not received them.
We hope this is useful to you and we will also post some review on the internet. Of course, we will recommend you to friends who want to travel to Viet Nam.
Thank you so much Lien!
Take care,
Inma y Chema