Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
"Vietnam and Cambodia vacation"
Dear Mr. Hoang,
We just wanted to thank you for a wonderful holiday! We were so pleased with every aspect of our tour.
You, all of your tour guides, drivers, and your partners provided us with such great customer service. We are also glad we took your recommendation of not upgrading the hotels. Every single one exceeded our expectations and were first rate. All of the (included) meals were great and provided a good sampling of the different kinds of local food.
During the tour, we never needed to worry about anything. Your guides were very professional and were outstanding at providing great background and historical information in each of the different locals. The guides and drivers always made sure we didn't forget anything, especially our belongings. Someone was always there to pick us up, check us in, and shuttle us wherever we needed to go. Your drivers were very conscientious and we always felt very safe on the many roads and highways we travelled, especially given all of the traffic!
The itinerary you put together for us was fantastic. We took in so much during our 21 days. There was never a dull moment.
We think a special commendation should be given to two of your guides: Tran, in Hanoi, and Saem, in Phnon Penh. Tran was the first person we met upon our arrival and his abilities as host and tour guide gave us great confidence that we had made the right decision in choosing Holiday Indochina Tours. Seam provided us with so much historical and cultural information sprinkled with his own personal family experiences. This made it so much more "real" for us.
Again, we cannot thank you enough. Please feel free to use any or all of this for your customer reviews.
John & Frances Bolaris