Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
"The drivers, they were also a very pleasant contact"
I thank you for your mail; I intended anyway to give you our opinion on the organization of our trip. We chose Authentik Vietnam on the advice of a friend, Mr. Pelabere, resident in Reunion, and who made the trip a year ago. We are fully satisfied with all the services offered by your agency throughout our trip: the guides were competent, available, and the contact was made right away. We had a lot of fun being introduced to your culture through them.
Although the communication was more difficult with the drivers, they were also a very pleasant contact. The program was very balanced, though dense on certain days (!); only small note, the visit of the village of Thuy Bieu was done in the mud and in the pouring rain, and I think that the program could be adapted in this case because of weather.
We also particularly appreciated your responsiveness when our flight Hue Hanoi was delayed and we arrived very late in the capital. We had planned two nights on a junk in Ha Long bay; in fact, the cruises are planned on a night (from noon to noon) and we made the same cruise twice, which posed no problem as the place is magic. However, for people who have little time, it would be better to advise them only one night in the bay. These few remarks are small details that do not detract from the overall positive impression we have of our stay; we will not hesitate to recommend your agency to our friends from Reunion and France who would like to make a stay in your country.
With my sincere thanks, please accept, Madam, my sincere greetings