Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
"Thank you for your help with the organization of our trip to Vietnam. Everything was very well organized and we enjoyed it very much!!"
Hope you're doing well!!
We wanted to have written to you earlier, but when we returned to Spain we started working and we haven't found the time until today.
Once again we would like to thank you for your help with the organization of our trip to Vietnam. Everything was very well organized and we enjoyed it very much!!
Although we already told you during the trip, we would like to emphasize again the professional level of Triet, our guide in the south. Perfect Spanish level, lots of knowledge, experience and was very helpful at all times. The rest of the guides were also good but not at the same level.
We would also like to thank you for your efforts to ensure that all the guides were Spanish speaking, specially to get Anh to accompany us in Ha Noi and Sa Pa, it's true she doesn't have the experience of other guides but she's very willing to work in a helpful way and always with a smile ????
The schedules, content and overall professionalism of the staff involved have been very positive.
We would like to higligh only two "negative" aspects:
Pelican Cruise Ha Long: the ship was more than correct, we understand that thanks to your initiative we were given the best room and we thank you very much!! But, as already mentionned to you and for your consideration for future bookings, we think you should know that the level of catering was rather low, it lacked a lot of quality.
Transfer Sa Pa - Ha Noi: we knew from the beginning that it was a shared transfer, but we still expected it to be up to par with the rest of the contracted services. In this case it arrived 40 minutes late, with the driver assuring Anh that we were going to be the first to be picked up and he arrived late with the van already loaded with passengers. The maintenance of the van was lousy: our seats were permanently reclined, water was falling from the ceiling in our area, the air conditioning vents were broken, everything was noisy, and the driver was by far the worst we had on the whole trip.
The next day, to travel to Ha Long and back from the cruise the transfer was done with a van completely the same, but in good condition and with a punctual driver and driving as it should be.
It is not a complaint, we simply inform you because, as colleagues in the sector, we understand that it is good to transmit what does not work in order to improve for the future.
We insist in thanking you for your help and predisposition so that everything went well, we enjoyed the trip so much!!!
As promised we have rated Authentik Vietnam both on Google and Tripadvisor positively, we are very happy with the treatment received ❤️
Looking forward to next year, there is still time and we have to finish evaluating other options, but we are seriously considering traveling to Cambodia and Laos, obviously we will count on you to help us manage it ????
Thank you very much for everything!!!!!!!
See you soon!!!!