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clients' reviews
Our Authentik Travel team would like to thank you for your trust in our services to make your trips to Vietnam, Laos, Cambodia and share your feeling, experiences, opinions about your trips.
These are really precious information for us to improve our services. And they are very useful for our future clients to get some ideas about the quality of our services.
Most of below comments are on Tripadvisor.com where our clients show their satisfaction for your reference.
Once again, thank you for your choosing Authentik Travel!
4.9/5 Calculated on the opinions of our customers on Facebook
"Authentik Travel –“ The Travel Professionals” - Well organised and Efficient"
When my wife and I decided to go to Vietnam for a holiday, we did a quick search on the internet and found Authentik Travel. Initially we were a bit wary of doing our travel arrangements online but after reading through a few reviews about Authentik Travel, we felt that we were in good hands.
We sent them an email to make enquiries and within a few hours, Candy replied with a fantastic itinery lined up for us. Candy was very friendly, understanding, helpful and professional. She was always prompt in her replies and answered all our queries thoroughly.
We felt really warm and welcome by the team at Authentik Travel always – right from the our first contacts by email, to the SMS we received when our plane first touched down at Hanoi, to the visit to their office, the surprise gifts and afternoon tea, all the staff at Authentik Travel, the travel guides, the drivers and the hotel staff. They are such a wonderful team that work so well together. The guides and drivers were all very friendly, knowledgeable and prompt. The hotel that we stayed at was really nice, clean, courteously staffed and in a very good location.
On our last night in Hanoi, we returned late to our hotel but Candy still went out of her way to ring us after hours to confirm the arrangements for our departure early next morning and to say thank you and farewell.
Authentik Travel and in particular, Candy was really professional and fantastic and I HIGHLY RECOMMEND them. I would have no hesitation in using Authentik Travel again in the future. They really exceeded our expectations.